Electrical Design & Calculation Software for Electrical Engineers


RETURN POLICY
If within 10 days you are not satisfied with your purchase of our software, you can return the merchandise to us, for a refund, less a 20% merchant & handling fee and all shipping costs incurred by us, as long as you have not requested your permanent Licence Release Key from us. (The software will operate on your computer system on it's temporary key for 14-30 days before you are required to enter your permanent key). Once you have requested your permanent licence key from us, you are not entitled to a refund as we have no way of personally removing the licence from your computer system. When returning your merchandise to us, it must be in a re-saleable, and new condition. If you have not received your shipment of software, and you have not requested your licence key from us, then you may receive a refund of your payment, less a 5% Admin handling fee.

DELIVERY POLICY
Once your order has been processed we will give you immediate access to our software downloads, so you can have fast access to our programs. We will email you a User Name and Password. Please use these details in order to access your Solutions Electrical software download, by clicking on the "Downloads" button in the menu. If you don't receive your User Name and Password within 2 business days, then please send us an email. We will also ship your hardcopy of our software to you on CD, as soon as we have processed your order. The delivery normally takes 3-7 business days, but please allow for Customs delays which we are not in control over. It is your responsibility to contact Customs in order to pay any customs duties or taxes that are required. A signature must be provided upon delivery.

PAYMENT TERMS
Payment may be made via credit card on our online secure website order forms, or via telephone/fax, alternatively by cheque or international bank (wire) transfer. If payment is not being made at the time of purchase order placement, then full payment is required 14 days from the date of receipt of the software. Please notify us if you are performing a Bank Transfer, with the details of the transfer you have performed, including date and your company name.

TECHNICAL SUPPORT
Technical Support is available, via email request. We ask you to fully describe your technical issue, providing us with a full example of the operation you were performing prior to the issue. We endeavour to answer all technical requests within 24 - 48 business hours (Monday - Friday, Australian Business Hours). The software operates on it's temporary inbuilt licence key for approx 14-30 days, during this time the receiver must submit their Hardware Fingerprint (which is generated by the software upon installation) to our company, with their request for their permanent licence key. This licence key is then generated and emailed to the receiver for permanent access to the software, within 72 hours of request. After 14 days of using the inbuilt licence key the software will fail to initialize without the permanent key being entered into the software, so we advise you to place your request for your permanent licence key during the first week after installation of our software onto your computer system.

PRIVACY POLICY
We may monitor the traffic, IP address and statistics of those accessing our website at any time that we choose, but we do not sell or give out any of this information. We may list our Clients and any testimonials they have provided to us, on our website and other marketing material, unless you request us to NOT display your business/company/personal name. We respect your privacy.

COPYRIGHT
We do not permit the copying or reproduction of any material from our website, our software or our clients websites, without written permission by us. We reserve all rights to our material, unless written permission is sought and granted by our company.

DISCLAIMER
This web site is an information source only. We make every possible effort to provide accurate and up to date information and prices throughout our web site, but no responsibility is accepted for errors or omissions. Prices can and will change without prior notice. Aneko Enterprises Pty Ltd, their staff and employees, and Solutions Electrical Software are not responsible or liable for any DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF ASSETS OR MONIES, BUSINESS INTERRUPTION, COMPUTER ISSUES/DAMAGES etc), due to the action that you decide to take on the basis of the information, reports, designs and calculations produced by our software, or provided by our company, staff or technical support including any information contained in this website. No person should rely or act on any information contained in this website or produced by our software, without obtaining professional or additional advice. We make every effort to ensure that our software is up to date and accurate but we will not be held liable or responsible for any miscalculation, misreporting or inaccurate designs that may be produced by our software, whether caused by User error or Software error. You are responsible for checking and confirming every calculation, design and report to be true and accurate. We will provide you with technical support for a period of 12 months, via email, but any technical support provided after this time frame is totally at our discretion unless a Support Plan is purchased. We reserve the right to change or alter any information, prices or arrangement contained in this website, at any time, without any prior notice. We also reserve the right to accept and refuse business with any person, business or organisation, at any time, at our own discretion. Any error or omission that you are aware of can be reported to Aneko Enterprises Pty Ltd. Please note that all mention of costs and charges will be in the currency displayed clearly on that page of our website, unless otherwise stated.